If StudioRich is not loading, check your internet connection and reload the page. If a drawing tool behaves unexpectedly, confirm the selected tool and input device, and preserve any unsaved artwork before restarting. For RADIO playback, check the device’s output and volume. If an issue persists, record the browser, the steps to reproduce it and a screenshot, then use a verified StudioRich support channel.
| Problem |
First Steps |
| App won’t load |
Check internet; reload; try incognito/private window |
| Feature missing |
Confirm your beta phase includes it; check announcements |
| Slow performance |
Close other tabs; reduce canvas/map zoom; restart browser |
| Issue |
Suggested Check |
| Tool not drawing |
Confirm input device connected; check tool selection |
| Strokes lag |
Reduce canvas size; close reference images |
| Work not saving |
Check internet; wait and retry; do not clear browser data |
| Export fails |
Try smaller canvas; ensure PNG format selected |
Important: Do not clear browser cache/site data or reinstall before exporting/saving any unsaved work. There is no verified local backup recovery.
| Issue |
Suggested Check |
| Map blank |
Check internet; reload; try different browser |
| No trains |
Live feed may be unavailable; try again later |
| Location inaccurate |
Tap location button again; check browser permission |
| Issue |
Suggested Check |
| No sound |
Check device volume, output device, browser tab mute |
| Stream stops |
Check internet; try another stream |
| Won’t play |
Reload page; try different stream |
| Issue |
Suggested Check |
| Can’t sign in |
Verify credentials; check beta invitation email for correct URL |
| Data missing |
Check internet; reload; do not sign out (may lose unsynced work) |
| Settings not saving |
Check internet; try again; report if persistent |
- Beta team email — Use the support address provided in your beta invitation
Include:
- Browser and version (e.g., Chrome 120, Safari 17)
- Steps to reproduce (numbered list)
- What you expected vs. what happened
- Screenshot if helpful
- Your beta account email (for account-specific issues)
- Do not clear browser data/cache before saving/exporting work
- Do not uninstall/reinstall the PWA before syncing
- Do not create new accounts to bypass issues (violates beta terms)
- Do not share beta access or invite links publicly
